Shipping Policy
We want your aeyo pieces to reach you quickly and safely. Here is everything you need to know about how we ship.
1. Shipping Coverage
aeyo ships to all 34 provinces and cities across Vietnam. In Singapore and Laos, aeyo is available through our official distribution partners [[partner name / link]]. Direct international shipping from aeyo.fit is coming soon — stay tuned!
2. Order Processing
- Orders are processed and packed within 1–2 business days after confirmation.
- Orders placed after 3:00 PM or on Sundays and public holidays will be processed the next business day.
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Our team may contact you by phone or Zalo to confirm your order, especially for Cash on Delivery (COD) orders.
3. Delivery Times
| Ho Chi Minh City (inner districts) | 1–2 business days |
| Hanoi & major cities | 2–4 business days |
| Other provinces | 3–5 business days |
| Remote areas & islands | 5–7 business days |
Delivery times are estimates and may be longer during sales campaigns, holidays (Tết, etc.) or due to weather and carrier conditions.
4. Shipping Fees
| Order value | Shipping fee |
| Under 1,000,000 VND | 30,000 VND flat rate nationwide |
| From 1,000,000 VND | FREE |
The final shipping fee is shown at checkout before you complete your order.
5. Payment Methods
- Cash on Delivery (COD)
- Bank transfer / VietQR
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Credit/debit cards, MoMo, ZaloPay
6. Order Tracking
Once your order has shipped, you will receive a confirmation via email/SMS with a tracking number from our delivery partner (GHN / GHTK / Viettel Post). You can also contact us anytime for an update.
7. Receiving Your Order
- Please check that the package is sealed and undamaged before accepting it.
- You are welcome to inspect the items (without trying them on) before paying for COD orders.
- We recommend filming a short unboxing video — this helps us resolve any issue with missing, wrong or damaged items quickly.
- If a delivery attempt fails 3 times, the order will be returned to aeyo and may be cancelled.
8. Wrong Address or Changes
Need to change your address or order details? Contact us within 12 hours of placing your order, or before the order is shipped. We cannot guarantee changes once the order has been handed to the carrier.
Questions? Reach out via Zalo 0xxx xxx xxx or aeyo.fit@gmail.com